When submitting a complaint, please provide as much detail as possible, including your order number, the issue you're experiencing, and any relevant screenshots or photos. This helps us understand your concern better and resolve it efficiently.

We apologize for any inconvenience caused. Please contact our support immediately with your order details and photos of the damaged or defective item(s). We'll work swiftly to arrange for a replacement or issue a refund, depending on your preference.

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us as soon as possible. While we'll do our best to accommodate your request, we can't guarantee changes once an order has been processed for shipping.

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online through our shipping partner's website. If you do not recieve a shipping number within 24-48 hours during our regular business hours after placing your order, contact our support and we can provide you with a tracking number

To initiate a return or exchange, please contact our support email. We'll guide you through the process and provide you with a return authorization if applicable. Please note that certain items may be subject to specific return conditions.

Each pacakge includes one set of extras. One activator pen should be sufficient to activate multiple jars of slime, as only a small amount is typically needed for each.

Please note, extras are based on limited quantities, extras might be removed or substituted based on availability.