Questions? Start Here.

Slimeatory aims to process orders within 2-3 business days. Orders are packaged and shipped Monday through Friday, and processing may take longer during periods of high demand.

After your order ships, Slimeatory sends a shipping confirmation email with tracking information. Processing normally happens before that email is sent, so allow the current processing time shown in the shipping information.

Yes. International orders may take substantially longer to ship and arrive. Review the available shipping options and cost at checkout before placing the order.

Contact Slimeatory as soon as possible. The team will try to help, but changes or cancellations cannot be guaranteed after an order has entered processing or shipping.

Contact Slimeatory within three days of delivery. Include your order number, clear photos, and a detailed explanation so the team can review the problem and assist you.

No. Slime purchases are final sale and non-returnable for hygiene and product-condition reasons, whether they were purchased online or in store. Damaged or incorrect online orders are handled separately under the refund policy.

Contact Help@slimeatory.com before sending anything back. Slimeatory must approve eligible returns and provide instructions. Items sent without first requesting a return are not accepted, and sale items and gift cards are final sale.

Slimeatory typically provides one Activator Pen and one Slime Care Sheet per order, rather than one set per slime. Extras are subject to availability and may be removed or substituted.

Warmth and age can make slime feel sticky. Let hot slime cool first. If it is still sticky, add activator slowly in small amounts and knead between additions so you do not overactivate it.

Slimeatory's hard-slime guide explains methods using glue, water, or lotion. Add any softening ingredient gradually because too much can change the slime's texture.

No. Slime is not food and should never be eaten. Follow the product information and included care instructions when handling and storing it.

Use the Slimeatory contact page or email Help@slimeatory.com. Include your order number and relevant photos or screenshots so the team has the information needed to review your request.